Help Center

    Frequently Asked Questions

    Quick answers about donations, recipient onboarding, verification, and support.

    How does DirectDigiAid verify recipients?

    We combine identity checks, profile review, and supporting evidence before recipients are listed. Verification improves trust but cannot guarantee future outcomes.

    Can I donate with card/bank instead of crypto?

    Yes. Depending on region and availability, donors can use wallet, card, and selected bank rails. Processing and settlement times can vary by provider.

    Are donations refundable?

    Donations are generally final after payment confirmation or transfer. Requests may be reviewed when required by law or if funds have not been disbursed yet.

    How do I become a recipient?

    Start from the onboarding flow, complete identity and profile details, and submit the required evidence for review. You can track progress in your dashboard.

    How can I track impact after donating?

    The platform provides donation history and recipient updates where available. Some updates may be delayed based on recipient reporting cycles.

    Who do I contact if I need help?

    Use our contact page and include your email plus a short issue summary. For urgent account issues, include your wallet or account reference.

    Still need help? Contact support.