Help Center

    Frequently Asked Questions

    Quick answers for donors, NGOs, and recipients about registration, fees, wallets, and support.

    For Donors

    Do I need a crypto wallet to donate?

    No. You can give in USD by card or bank transfer with no wallet required — DirectDigiAid converts fiat to USDC behind the scenes and delivers it on-chain. You can also donate directly in USDC if you prefer to use your own wallet.

    What does DirectDigiAid charge in fees?

    DirectDigiAid charges a low 1.5% platform fee, disclosed at checkout before you confirm a donation.

    Is my donation tax deductible?

    It depends on who you give to. Donations to accredited US NGOs with 501(c)(3) charitable status may be tax deductible, and DirectDigiAid provides a donation receipt for these eligible gifts. Direct donations to individual recipients are generally not tax deductible, regardless of the cause. Deductibility also depends on your country of residence and applicable tax rules. DirectDigiAid does not provide tax advice — consult a qualified tax professional to confirm deductibility and reporting requirements for your situation.

    How do I register as a donor?

    Start at Get Started, complete Donor Registration, and you can donate right away.

    Can I donate through Claude, ChatGPT, Codex, or Cursor?

    Yes, but only after you have a donor account. Approved AI apps can help you browse Causes and prepare a quote, and you finish every payment on a secure Stripe confirmation page. Saved-payment AI checkout only works after you give explicit consent in your donor dashboard.

    Are donations refundable?

    Donations are generally final once payment is confirmed or funds are transferred. Refund requests may be reviewed where legally required, where payment fails, or where funds have not yet been disbursed.

    How can I track my impact after donating?

    Your donor dashboard shows donation history and on-chain transaction details. Recipient and NGO updates may be delayed based on their reporting cycles.

    For NGOs

    Who should complete NGO onboarding?

    Onboarding should be done by an authorized officer of the organization.

    What documents do I need to apply?

    You'll need your NGO Registration Certificate, Tax Exemption/Charitable Status (if available), a Board Leadership Authorization Letter naming the person authorized to receive crypto donations, and a Government-Issued ID or passport of the registering officer. See the required-documents checklist on the NGO application page for full details.

    Do I need a wallet to apply?

    No. A receiving wallet is not required to apply — you can add one anytime before your first cause goes live.

    How many steps is the NGO application?

    Four: organization profile, email verification, authorized contact details, and a final review before submission.

    Can our NGO receive USD directly instead of crypto?

    US 501(c)(3) non profits can optionally receive direct USD donations to their registered bank account, in addition to on-chain USDC.

    For Recipients

    How do I become a recipient?

    DirectDigiAid's recipient program is an early pilot, currently open through the student-aid application. Register to request funds for your needs, then submit your documents.

    What do I need to apply?

    Keep one identity document and one address proof ready, along with student details, income bracket, and a short need statement.

    Do I need a wallet to apply as a recipient?

    Yes. Create a wallet (e.g. with browser-based MetaMask) before you start and test your ability to connect with it — you will need to connect your wallet during registration, since approved aid is sent directly to it.

    How does DirectDigiAid verify recipients?

    We combine identity checks, profile review, and supporting evidence before recipients are approved. Verification improves trust but cannot guarantee future outcomes.

    General & Trust

    What blockchain does DirectDigiAid use?

    DirectDigiAid runs on Base, Coinbase's low-fee Ethereum Layer 2 network, and settles recipient and NGO payouts in USDC for stable, transparent delivery.

    Is my donation or wallet activity public?

    Yes. Wallet addresses and transaction details submitted on-chain are public and permanent once confirmed — that's what gives every donation full on-chain transparency.

    How is my personal information used?

    See our Privacy Policy for details on what we collect and how it's used, and our Terms and Conditions for the full terms of using the platform.

    Who do I contact if I need help?

    Visit our Contact page and include your email plus a short issue summary. For urgent account issues, include your wallet or account reference.

    Still need help? Contact support.